1. What is the general return policy on sugabalanz.com?
14 Days Return Policy
We offer you complete peace of mind while ordering at sugabalanz.com – you can return all items within 14 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
2. What should I do if I receive a Damaged item, wrong product or missing units in my order
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at [email protected] or call us on +91 33 4031 3089/ +919051213101 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue a full refund, as per your request. Please note that replacements are subject to availability of the particular product.
3. Is there a category specific policy for returns?
Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns.
Any damage / defect which are not covered under the manufacturer’s warranty.
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
In case of any queries, please write to our customer care on [email protected] or call us on +91 33 4031 3089/ +91 9051213101
4. I need to return an item, how do I arrange for a pick-up?
You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through Speed-Post courier service and share tracking details and we will return the courier costs.
5. What are the modes of refund available after cancellation?
Once you have requested the cancellation of item(s) in your order, Suga Balanz Team will complete the cancellation and initiate the refund, depending on your preference.